Contact & support
Questions, bug reports or account requests: we're happy to help.
Player support
Help with the game, purchases, rewards or anything that isn't working as expected.
info@brainrumble.comWe usually reply within 2 business days.
Privacy & legal
Questions about your data, our Privacy Policy or our Terms of Service.
info@brainrumble.comWhat to include in your email
- Your Player Code. Open the game and tap Settings; you'll find it there.
- Your device model and operating system version (for example, iPhone 15 with iOS 18).
- What happened and roughly when, in a few sentences.
- Screenshots, if you have any.
We will never ask for your payment card details or a password.
Delete your account
You can ask us to delete your Brain Rumble account and the game data linked to it at any time. Uninstalling the app does not delete your account.
- If the app is still installed, open the game, tap Settings and note your Player Code.
- Email info@brainrumble.com with the subject “Account deletion request” and include your Player Code.
- To protect your account, we may ask you to confirm it's yours. If the app is still installed, you can do this inside the game, for example by changing your display name to a short code we send you.
- We delete the account within 30 days and let you know by email when it's done.
No longer have the app? You don't need to reinstall it. Send the same email to info@brainrumble.com and, instead of your Player Code, include your display name, roughly when you last played, your device model and, if you bought anything, the App Store or Google Play order number. We'll use these details to find your account.
What we delete
Your profile (display name, avatar and Player Code), game statistics and match results, friends and rivalry records, rewards, balances and progress, season and leaderboard entries, and any Google or Apple sign-in link.
What we keep
Purchase records, which we keep for [purchase record retention period] for accounting and legal reasons; question reports, which are not linked to you; server logs for up to [server log retention period]; and backups for up to [backup retention period]. Short-lived match and session records are removed automatically within 7 days after the match or event ends.
Deletion is permanent. Your progress, in-game currency and items can't be restored afterwards.
Purchases & refunds
Payments are processed by Apple (App Store) or Google (Google Play); we never see your card details. Refund requests are handled by the store you bought from. If a purchase didn't arrive in the game, email us with your Player Code.